Return & Refund Policy

At Refrigerant Lab, your satisfaction is our top priority.
We work hard to ensure that every product you receive meets your expectations.
If for any reason you are not completely satisfied with your purchase, we offer a14-day free return policyfrom the date your order is delivered.
Our goal is to make your shopping experience smooth, reliable, and worry-free.

To qualify for a free return, please make sure the following conditions are met:

• The return request is made within 14 days of the delivery date.
• The item must be unused, unopened, and returned in its original packaging with all labels, manuals, and accessories included.
• A valid proof of purchase or order number must be provided.
• The item must not be a clearance, final-sale, or customized product, unless it arrived defective or damaged.
• Returned items must be securely packaged to prevent damage during shipment.

Please note: Items that do not meet these conditions may not be eligible for a full refund.

Starting a return is simple and hassle-free.
Please contact our Customer Service Team with your order number and a brief description of the reason for return.

Contact Information:
📧 Email: support@refrigerantlab.com
📞 Phone / WhatsApp:+1 (213) 803-7503

Once your request is approved, our team will provide:

• A prepaid return shipping label
• Step-by-step return instructions to help you send your item safely

Please make sure to ship the product back using the provided label to ensure free return eligibility.

After we receive your returned item, our inspection team will carefully review its condition.
Once approved, your refund will be issued to your original payment method within 5 business days.

Refunds will cover:

• The full purchase price of the product
• Any standard shipping charges paid at the time of purchase

Please note that:The customer is responsible for all shipping costs for returns, No restocking fees will be charged for all returned items
If your return does not meet the eligibility criteria, we will contact you with further options.

If your item arrivesdamaged, defective, or incorrect, please contact us immediately.
We will gladly arrange areplacementor issue afull refundat no additional cost.
You may be asked to provide photos or videos of the product to help us process your request faster.

Some products are not eligible for return or refund. These include:

• Products damaged due to misuse, mishandling, or incorrect installation
• Customized, special-order, or final-sale items
• Items returned after 14 days of delivery
• Products missing original packaging, accessories, or documentation